Refund Policy

Effective Date: August 6, 2026

At Haus of Libass, customer satisfaction is important to us. We strive to provide high-quality ethnic wear and a smooth shopping experience. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refund

A refund may be issued only if:

• You receive a damaged or defective product.
• You receive an incorrect item.
• Your order is cancelled before it has been shipped.
• The product is unavailable after your payment has been successfully processed.

To be eligible for a refund, the item must be unused, unwashed, unworn, with all original tags attached, and returned in its original packaging.

2. Non-Refundable Items

Refunds are not available for:

• Products purchased during clearance or final sale.
• Gift cards or promotional items.
• Products that have been worn, washed, altered, or damaged after delivery.
• Items returned without original tags or packaging.
• Customized, personalized, or made-to-order products (unless received damaged or defective).

3. Refund Request

If you believe you are eligible for a refund, please contact our customer support within 7 days of receiving your order.

Please provide:

• Order number
• Name used for the order
• Clear photographs of the product (if damaged, defective, or incorrect)
• A brief description of the issue

4. Refund Approval

Once we receive and inspect the returned product, we will notify you whether your refund request has been approved or rejected.

5. Refund Processing Time

If approved:

• Refunds will be processed to the original payment method.
• The refund is generally initiated within 5–7 business days after approval.
• Depending on your bank or payment provider, it may take an additional 3–10 business days for the amount to appear in your account.

6. Shipping Charges

• Original shipping charges are generally non-refundable unless the refund is due to our error (such as sending the wrong or damaged product).
• If a return is requested for reasons other than our mistake, return shipping costs may be the customer’s responsibility.

7. Order Cancellation

• Orders may be cancelled before they are shipped for a full refund.
• Once an order has been dispatched, it cannot be cancelled. Please refer to our Return & Exchange Policy for available options.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We may request photographs to verify the issue before approving a replacement or refund.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our customer support through the Contact Us page on our website.

Thank you for shopping with Haus of Libass. We appreciate your trust and are committed to providing you with a reliable and enjoyable shopping experience.